FAQs

How do I set-
up an account?

To create an account, simply head over to the 'Account' page on your app and input your credentials. You'll then receive a confirmation email, after which you can log in normally.

How can I log in/retrieve my password?

If you are a registered user and forgot your password, tap on 'Forgot Password' and you will receive an email with instructions on how to reset it. For any other technical difficulties, please contact our Customer Care team by emailing us at info@myacha.com.

How do I update my account?

Once signed in, you can access your account details by clicking on the 'Account' icon on the bottom right corner of your app. Once you have accessed your Account, you can go to 'Account Information' to update your details.

What about my data privacy?

We take data protection very seriously here at Myacha. Information you provide to us via our app is stored on secure servers. Any payment transactions carried out through our app will be encrypted using Secure Socket Layer technology. Your card details and passwords are not available to any of our employees. However, please do note that it is your responsibility to keep any app passwords or login codes issued to or chosen by you, confidential. We do share information with carefully selected third parties but we take care in doing so. For full details on how we handle data, please read our Privacy Policy.

How can I opt in/out of Myacha communications?

Manage your communication preference by going to your 'Account' page and then to the 'Newsletter Subscription' section.

How long does it take to receive an order?

We offer 7-17 working days across the worldwide and select countries. For details on delivery timeframes in your region, you can go to your Account page, select 'Need Help', and then tap on 'Shopping With Us' to view our Shipping Policy.

I want to cancel/modify my order

You can cancel your order by send email to the customer care team . Your order can only be cancelled if it has not been processed and dispatched. If it's already being prepared, you will need to wait for your order to be delivered and then request a return. For more on this, please see our Returns and Refunds policy.

I want to track my order

A tracking number will be provided by Email Or SMS. You will then be able to use the tracking number to track your order by contacting the Customer Care team email info@myacha.com .

I want to change my delivery address

You can change or add new delivery addresses during checkout. If, however, you have already placed your order and received an email informing you that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address that is outside of the original delivery country cannot be accepted. Please see our Shipping Policy for more information.

Can someone else accept the delivery on my behalf?

For furniture, we will call you ahead of time to schedule a convenient time for you or someone else to be available at home so that our team can assemble the furniture for you. If you already confimed a date/time, and think you might not be there, please contact our Customer Care team Or by email info@myachac.om to reschedule. For small parcels, our courriers will call you when they are on the way, if you are not available, they will bring your item back to our warehouse and try to deliver it the next day. Please note that there might be a fee for rescheduling.

I haven't received my order yet

Please contact our Customer Care team between 9am - 10pm or at info@myacha.com.

Please see our Shipping Policy and Terms & Conditions for more information.

I received the wrong items/some items from my order are missing

If this occurs please reach out to our Customer Care team and they’ll sort it out for you. You can reach us on email us at info@myacha.com .

What is the return policy?

The table below sets out our return policy with respect to certain product categories:

Return (Reason)	Return (Possibility)	Return Condition
You have received a wrong product; You have received a product that is not as described on the Site; or You have received a damaged product.	Yes	All items must be in the original packaging and unused with its myacha.com tags. You have a right to return a product within fourteen (14) days of receipt of shipment.

Return (Reason)

Return (Possibility)

Return Condition

You have received a wrong product;

You have received a product that is not as described on the Site; or

You have received a damaged product.

Yes

All items must be in the original packaging and unused with its myacha.com tags.

You have a right to return a product within fourteen (14) days of receipt of shipment.

We offer a 14-day returns policy. You can return any unused item for a refund or exchange as long as they’re in a re-saleable condition, in their original packaging with tags still attached. This excludes items that have been personalised for you, any toiletries, underwear, swimwear and refurbished items. You can also read our full Returns & Refund Policy.

How can I return a product?

To return a product you have purchased, head over to your Account page, select the order you wish to return from the 'My Orders' list, and hit 'Return Order'. Place the item neatly back in its original packaging, and we’ll pick it up as soon as we can. To find out more, you can read our Returns & Refunds Policy.

What is the refund policy?

We are not currently able to qualify for a refund, For more information, you can read the full Returns & Refunds policy.

Can I exchange a product?

We are not currently able to offer Exchanges. Instead, all items should follow the returns process, and a new Order placed for the replacement items.

What are my payment options?

We accept Visa, MasterCard, Paypal and online credit. Cash On Delivery payments are Not available.

What is Cash On Delivery?

Cash On Delivery (Not available Now) well be Soon !!!